Olypac Asia Sdn Bhd Case Study: Turning Certification Into Market Access

Olypac Asia Sdn Bhd manufactures hot-fill and retortable plastic bottles for the food packaging industry.

The company already had an established production facility, experienced people and strong operational capability. The missing piece was internationally recognised food safety certification, and that gap was quietly limiting the contracts they could pursue.

The challenge

For packaging suppliers serving multinational food manufacturers, capability alone is not always enough.

Customers increasingly expect suppliers to demonstrate a robust and independently certified food safety management system. Without certification, Olypac had limited ability to demonstrate that its processes met the expectations of larger and more demanding customers.

The challenge was therefore not simply “how do we get certified?” It was how to build a food safety system that would strengthen the existing operation without turning it into a paperwork exercise.

How Connext helped

Connext worked with Olypac to develop and implement its food safety management system against FSSC 22000 requirements, with the system built around the way the factory actually operated.

We:

• Conducted a comprehensive gap assessment to identify certification and operational priorities
• Developed and strengthened the food safety management system around actual production processes
• Improved process monitoring, documentation and control mechanisms
• Trained the team on the requirements and, more importantly, how to apply them in daily operations
• Supported the team through implementation and certification audit preparation

Rather than building a system that existed mainly for the auditor, the focus was to make food safety part of how the plant operated every day.

The outcome

Olypac successfully established its FSSC 22000 food safety management system, strengthening its ability to meet the expectations of international food manufacturers.

Over the same period, the business recorded measurable improvements:

• 32% sales growth between 2023 and 2025
• 90% customer satisfaction across communication, quality and support
• 85% delivery satisfaction, reflecting continued performance in customer delivery expectations
• Under 1% monthly production wastage maintained across the period

The implementation also strengthened coordination between departments, creating greater consistency between production, quality and other operational functions.

Beyond the certificate

For Olypac, certification was not the finish line. It helped remove a barrier to market access, while the management system built behind the certificate gave the business a stronger operational foundation to grow.

The certificate opened the door. The system keeps the business moving.